May 17, 2013
Too often, leaders facing the day-to-day demands of their organization don’t look into the future to see what should be. A clear, well-articulated vision is an essential launching pad for leading an organization to new heights.
Build your vision upon reality...
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March 28, 2013
In 1997 a Korean Airlines jetliner smashed into a hill as it approached the Guam airport. Two hundred and twenty-eight passengers and crew died. Investigators found that this catastrophe could have been avoided if the co-pilot had given proper and timely...
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March 26, 2013
Feedback in its simplest form: you look in the mirror, realize you have mustard on your lip, and wipe it off. An acceptable standard developed from past experience is a clean face; the method of measuring the current status - a mirror; a current picture of...
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March 12, 2013
Sometimes, as sales managers and coaches, we have to dig deeper for honest answers in order to reach a level where we can provide constructive feedback.
Salespeople are taught to be positive, optimistic and confident. The first answer you get is always going...
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March 01, 2013
What comes to mind when you see or hear the word feedback? For many it is immediately a negative that infers criticism, a discussion about areas that are not good. However, feedback is just that: feedback. It should be about both strengths and areas for...
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January 04, 2013
Many of us believe that in order to make a difference we must undertake a massive change. This is absolutely not true! Small things can have a significant effect, and may multiply into additional positive impacts. Ravel`s Bolero is an example of this. This...
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July 31, 2012
Caring is free, but watch it boost your bottom-line! It is not that managers need to care more, but that they need to learn to make their caring more evident and express it more effectively.
Hyler Bracey, Jack Rosenblum, Aubrey Sanford, and Roy Trueblood,...
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June 27, 2012
I agree with Erskine Bowles that, “Leadership is the key to 99% of all successful efforts.” By leadership, I do not refer only to those who occupy senior positions in the organization. I mean everyone who takes responsibility for doing their job well; serves...
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April 02, 2012
Every customer you serve has an experience; whether bad, indifferent, good or great. Great customer experiences do not happen by accident – they happen by design. Each customer is unique and their definition of a great customer experience will also be...
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February 01, 2012
When people join your organization, they come with a dream. They come with a passion and enthusiasm to begin something new and exciting; and, most of all they come with expectations.
Only if the hiring process is well planned and executed will you be able...
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