July 01, 2010
It would be easy to say that the head office employees are responsible.
The production team, the supervisor, the shipper, the accounting department. That’s all true, but if you stop there, it’s a copout. It’s ultimately the salesperson. When you sell...
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July 01, 2010
In an age when customers are frequently left to fend for themselves, there is a great opportunity for businesses to stand out from the crowd and attract those who will pay a little more for a lot more service.
Merchandising managers talk about the ‘Five...
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July 01, 2010
The Platinum Rule, “Do unto others as they would like done unto them,” is different from the Golden Rule, “Do unto others as you would have done unto you.” It may end up being the same, but it is worth remembering that in many cases others have very different...
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July 01, 2010
A company’s value is enhanced by evidence of customer satisfaction − the customer list and the level of loyalty, repeat business and customer contracts that provide a steady cash flow.
Even if you don’t intend to sell your business right away, your ability to...
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