June 01, 2010
When two or more people interact for a long enough time, conflict happens. It’s inevitable.
In and around organizations, lots of people interact for lots of time. Yet few organizations devote resources to proactively managing conflict. Organizations can...
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June 01, 2010
Pretend for a moment you are driving down the road and suddenly a bug hits your windshield.
It doesn’t matter what kind of bug, it could be a big green one, a small black one, or yellow one. The size doesn’t matter either, but the impact on the windshield...
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